NAME OF HOME

To book a reservation you must be at least 21 years of age and remain an occupant for the entire duration of the stay.

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We understand that circumstances may change, so we aim to provide flexibility while ensuring a fair process for all. Please take a moment to review our cancellation policy, which outlines the terms and conditions for canceling your reservation. By confirming your booking, you agree to the terms below. If you have any questions or concerns, please do not hesitate to contact us.

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In order to receive a full refund, you must cancel your reservation within 48 hours of booking confirmation and at least 14 days prior to the scheduled check-in date.

If you cancel your reservation between 7 and 14 days prior to check-in, you will be eligible for a 50% refund of the nightly rate, along with a full refund of the cleaning fee. Please note, the service fee is non-refundable.

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Cancellations made less than 7 days prior to checkin, or early departures after check-in will be charged in full and are not eligible for a refund.

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Please note, refunds will not be issued for cancellations that overlap existing bookings.

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MULTIPLE CANCELLATIONS

Cancellations are limited to three within a 12-month period per guest, under the conditions outlined above. After this, no further cancellations will be eligible for a refund.​

Pet fees do apply. Pet fees are charged upfront and incorporated into the reservation total.

1-7 days: $25 a day per pet

7+ days: $200 total per pet

If your pet is approved for accommodation, it must meet the following criteria:

• obedient

• friendly

• house-trained

• currently vaccinated

• under your supervision and control at all times

• harnessed anytime the pet is exposed to the public

PETS ARE NOT ALLOWED ON THE FURNITURE. Violation will result in an additional 250$ cleaning fee.

SERVICE ANIMALS – Service animals are welcome in accordance with the ADA.

Pet fees do NOT apply to service animals.

If you are traveling with a service animal, we kindly request that you provide details about the specific tasks your service animal is trained to perform. This information helps us prepare effectively and accommodate any specific needs related to your animal’s role, ensuring a smooth and comfortable experience for both you and your service animal.

EMOTIONAL SUPPORT ANIMALS – Emotional Support Animals are assessed and allowed on a case-by-case basis. We reserve the right to deny any request.

Please supervise your pets at all times and ensure they are behaving in a manner that does not cause harm to the property. Any damage incurred by pets will be the sole responsibility of the guest listed on the reservation. This includes, but is not limited to, damage to furniture, carpets, walls, or any other part of the premises. We appreciate your cooperation.

Check-in time is 4pm. You can check-in any time after 4. Complimentary early check-in can be arranged at no extra cost. If you need accommodation regarding your check-in time, please contact us. We will do our best to accommodate any requests based on availability.

Checkout time is 10am. Your punctuality is appreciated. If you need a late checkout please contact us, we will confirm what time we can accommodate. There is a $65 fee associated with a late checkout.

Guests that do not checkout on time may be charged $65 in hourly increments, at the discretion of Small Stays.

There is 1 security camera installed at the entrance of the unit which monitors activity 24/7. Blocking, disconnecting or tampering with this device will result in immediate eviction with no refund.

We kindly ask that you remove your shoes while inside the property.

If you choose to eat in other common areas other than the kitchen or at the table, any damage incurred will be the sole responsibility of the registered guest.

We take every measure possible to ensure we offer each guest a clean home with everything in working order. Upon arrival, if you find the property not to be cleaned to your standards or find any amenity or appliance defective, please notify us within 24hrs and we will address the item of concern.

Although we offer streaming services such as Netflix, Hulu, and Prime, guests will need to use their own personal login information to access them.

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Minors under the age of 18 must be accompanied and under the supervision of an adult and/or guardian 21+ at all times.

Guardians and/or the registered guest listed on file are responsible for the safety and well-being of minors for the entirety of their stay. This responsibility includes all aspects of the minor's experience, encompassing any damages, injuries, or liabilities incurred, as well as their conduct, actions, and adherence to our rules and regulations.

We understand the importance of providing a pest-free environment for our guests, and we take every possible measure to ensure that our homes are free of pests. However, despite our efforts, we cannot guarantee that your unit will be completely pest-free.

If you find pests in your unit during your stay, please let us know immediately so that we can take appropriate action. Please note, we DO NOT provide refunds for pest-related issues.

In the event of an emergency or an urgently necessary situation that requires the maintenance or repair of the property, addressing a safety issue, or complying with local state or federal law, Small Stays or the property management may enter the property without notice.

In all other situations, Small Stays or the property management will seek & receive permission from the guest before entering the unit.

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You are welcome to entertain company during your stay; however, any damages or costs incurred by non-registered guests will be the sole responsibility of the registered guest on the reservation.

If you wish to accommodate an extra guest, please contact us for approval. Extra guest fees do apply. There is a $20 per-person nightly fee associated with each accommodating guest. Once your request is approved, fees will be requested to be paid via invoice. An email will be sent to you with an attached invoice detailing your charges. Payment is required within 1 hour of approval. If payment is not received within this timeframe, your request will be denied.

If you accommodate a guest without approval, the registered guest on file will be charged $150 daily per unauthorized person. Costs incurred will be the sole responsibility of the registered guest.

Parties are strictly prohibited in or around the property or premises. Any discovery of such activity will result in a $1000 fine.

Any damages or additional costs and fines incurred by an unapproved party that may be levied on Small Stays by the property owners, management, and/or authorities will be the sole responsibility of the guest listed on the reservation.

We want you to enjoy your stay, have fun and create memories! Just remember you have surrounding neighbors.

Quiet hours are enforced from 10pm-8am.

Noise violators will only receive 1 warning. A second offense will result in a $500 fine.

Smoking is strictly prohibited inside the property. Smoking and/or vaping must be consumed outside the property. Any discovery of such activity will result in a $500 fine.

Please dispose of your cigarette in its entirety. DO NOT leave or discard any cigarette butts around the property or premises.

Illegal substances are strictly prohibited in or around the property or premises. Any discovery of such activity will result in a $500 fine.

Everything in the home is inventoried. We will charge you for any missing or damaged items. You agree to promptly report any damage, malfunction, or maintenance issues that occur during your stay to Small Stays LLC. This includes, but is not limited to, damage to furniture, appliances, fixtures, or any part of the property, as well as issues with utilities, plumbing, electrical systems, or appliances.

Failure to report such damages immediately may result in additional penalties and fees.

In the event of damage, we reserve the right to inspect the property and, if necessary, arrange for repairs. If the damage is found to be the result of misuse, negligence, or failure to report it in a timely manner, you may be held financially responsible for the cost of repairs or replacement.

Please note, any linens that are damaged beyond use will incur a charge for replacement. The cost of these replacements will be the sole responsibility of the registered guest.

Please keep all furniture and décor in their designated places. Please do not rearrange any items.

In the event a situation arises during your stay, we encourage you to address the issue directly and responsibly with the neighbor involved. Should the problem persist or escalate into a life-threatening situation, we advise contacting the local police department or calling 911 for immediate assistance.

Unfortunately, we do not allow packages or mail to be sent to the address you’re staying at. We recommend finding a local FedEx or UPS. We are not liable for any missing or undelivered mail or packages.

We understand the importance of providing a safe and comfortable environment for our guests and take all possible measures to achieve this. However, despite our efforts, we cannot guarantee or control external factors such as stray animals or local transients in the area. Please note that we do not issue refunds or discounts related to these matters. Thank you for your understanding.

We understand that during times of travel, things can be misplaced. However, it is the guest's responsibility to ensure all belongings are collected prior to check out. We are not liable or responsible for any items left behind after your departure.

If you believe you have left something behind, please contact us as soon as possible so we can try to arrange a way to get your belongings back to you. If our cleaning staff discovers an item during turnover, we will notify the individual listed on the reservation. Items will be held for 10 business days. After that period, if no contact is made, we will dispose of the item(s) accordingly.

Please be advised that there is no guarantee that we can return your items to you; however, we will try everything possible. It is your responsibility to cover any costs associated with the return of your belongings, including but not limited to packaging, shipping, etc. Once your belongings are shipped and we have provided you with a tracking number, we are not liable and/or responsible for any missing or undelivered mail or packages.

We are not liable for any injury, damage, or loss to you, your invitees, or your personal property during your stay. You agree to hold us harmless from any claims arising from your or your invitees' actions or negligence. You and your invitees are jointly responsible for all terms of this agreement. You also agree to indemnify and release us, the property owner, and our agents from any liability related to the use of the property, including but not limited to the interior, exterior, appliances, common areas, swimming pools, hot tubs, equipment (e.g., bicycles, watercraft), and safety gear