TERMS OF USE | Small Stays

Last updated: January 6, 2026

Welcome to the Small Stays website (the “Site”), located at https://small-stays.com. The Site is operated by Small Stays LLC (“Small Stays,” “Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern:

Access to and use of the Site by any visitor or user (“User”); and
Reservations, occupancy, or stays at any property managed or operated by Small Stays by any booking party or occupant (“Guest”).

By accessing or using the Site, making a reservation, or occupying a Small Stays–managed property, you, as a User or Guest (as applicable), acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not agree, you are not authorized to access the Site, make a reservation, or occupy any Small Stays property.

These Terms govern a Guest’s stay, conduct during the reservation period, and use of any Small Stays property. Failure to comply may result in additional charges, penalties, or immediate termination of the reservation without refund, to the maximum extent permitted by law.

ARBITRATION & CLASS ACTION WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, BY AGREEING TO THESE TERMS, YOU AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR YOUR STAY AT A SMALL STAYS PROPERTY SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING. SEE SECTION 41 FOR FURTHER DETAILS.

1. DESCRIPTION OF THE SERVICES

Small Stays LLC provides temporary lodging and accommodation services within the United States through residential properties that it leases, manages, licenses, or otherwise controls for transient occupancy (each a “Property,” and collectively, the “Properties”).

The services offered by Small Stays (the “Services”) consist solely of facilitating temporary occupancy of the Properties for lodging purposes, subject to a confirmed reservation.

All reservations are provided exclusively for temporary accommodation and do not create or convey any ownership interest, leasehold interest, tenancy, possessory right, or other right of continued occupancy beyond the confirmed reservation period, except as may be required under applicable law.

2. SCOPE OF SERVICES

Small Stays provides temporary lodging services at its Properties, which may include, without limitation, access to the booked Property, check-in support, utilities, Wi-Fi, furnishings, standard turnover cleaning, and other amenities associated with the Property (collectively, the “Services”). The Services may be provided directly by Small Stays or through authorized third-party providers and are available solely for the duration of the applicable Reservation.

Small Stays reserves the right, at its sole discretion and to the extent permitted by law, to modify, limit, suspend, or discontinue any portion of the Services at the Property at any time, including access to amenities or operational features, without prior notice. The provision of Services does not create any tenancy, leasehold, or possessory rights beyond the confirmed Reservation.

Guests acknowledge and agree that the availability, quality, or performance of any Service may vary based on location, third-party involvement, operational limitations, or circumstances beyond Small Stays’ control. Small Stays disclaims all warranties regarding uninterrupted or error-free provision of Services, except as required by applicable law.

Clarification: This section governs physical property services only, not Site or digital services.

3. RESERVATION TYPES

Small Stays offers two types of Reservations, each governed by these Terms and, where applicable, by a separate Extended Stay Agreement:

SHORT-TERM RESERVATION - A booking for temporary accommodation of fewer than thirty (30) consecutive days, unless otherwise defined by applicable local or state law.

EXTENDED STAY RESERVATION - A booking for accommodation lasting thirty (30) consecutive days or more, or any stay that qualifies as an extended stay under applicable law. Extended Stay Reservations may require execution of a separate Extended Stay Agreement, which governs pricing, duration, payment terms, and any additional conditions specific to the extended stay.

When an Extended Stay Agreement is executed, its terms prevail to the extent of any conflict with these Terms. All other provisions of these Terms remain fully applicable.

4. EXTENDED STAY TERMS & CONDITIONS

Extended Stay Reservations are provided solely for temporary lodging. Nothing in these Terms, any Reservation, or any Extended Stay Agreement shall create a lease, tenancy, or landlord-tenant relationship, except as required by applicable law.

Guests booking an Extended Stay Reservation acknowledge and agree that:

Execution of an Extended Stay Agreement may be required as a condition of occupancy;

The Extended Stay Agreement governs specific terms of the stay, including pricing, duration, payment, security deposits, termination rights, and stay-specific obligations; and

These Terms of Use continue to apply to all matters not expressly addressed in the Extended Stay Agreement.

Failure to execute a required Extended Stay Agreement within any timeframe specified by Small Stays may result in cancellation of the Reservation.

Nothing in an Extended Stay Reservation confers permanent occupancy rights or long-term tenancy protections beyond those required by law. Where local law mandates tenant rights, such rights shall be governed by the Extended Stay Agreement, and these Terms apply to all matters not inconsistent with such requirements.

In the event of any conflict among these Terms, the Small Stays Cancellation Policy, and an executed Extended Stay Agreement, the Extended Stay Agreement shall control regarding stay-specific terms. All other provisions of these Terms, including dispute resolution and arbitration, remain fully applicable.

5. ELIGIBILITY

Access to the Site and Services is limited to individuals who are at least twenty-one (21) years of age. By making a Reservation or occupying a Property, Guests represent and warrant that they:

Are legally capable of entering into binding agreements;
Have not been suspended, removed, or prohibited from using Small Stays Services or occupying any Small Stays Property; and
Will comply with all applicable laws, these Terms, and House Rules.

Guests must provide accurate, complete, and truthful identification and information. Small Stays may verify identity and may refuse service, deny occupancy, or cancel a Reservation if information is insufficient, inaccurate, or fraudulent.

Reservations may be made only for the individual who will occupy the Property, unless expressly authorized in writing. For organizational bookings, the individual completing the booking represents and warrants that they have authority to bind the organization to these Terms.

Small Stays does not knowingly collect information from individuals under eighteen (18). Any inadvertently collected information will be promptly deleted. Parents or guardians may contact info@small-stays.com for assistance.

6. BOOKING CONFIRMATION & REQUIRED AGREEMENTS

A Reservation is considered confirmed only after all required booking conditions are satisfied, which include, without limitation:

(a) Completion of identity verification and guest screening as described in Section 7; and

(b) Execution of any required Short-Term Rental Agreement or Extended Stay Agreement provided by Small Stays.

All Guests must complete these steps prior to receiving property access or check-in instructions. Guests agree to comply with all published House Rules, which are incorporated herein by reference and form part of the applicable Agreement.

In the event of any conflict between these Terms of Use and a Short-Term Rental or Extended Stay Agreement, the Agreement shall govern stay-specific obligations, and these Terms shall govern all other matters.

Any dispute arising out of or relating to a Short-Term Rental or Extended Stay Agreement is subject to the dispute resolution and arbitration provisions set forth in Section 41 of these Terms.

7. IDENTITY VERIFICATION & GUEST SCREENING

Guests must complete all required verification steps, including identity verification and guest screening, within twenty-four (24) hours of booking, or at least two (2) hours prior to check-in for reservations made less than twenty-four (24) hours before arrival. Failure to timely complete verification, refusal to participate, or submission of inaccurate or misleading information constitutes a material breach of these Terms. In such event, Small Stays may cancel the Reservation, deny access to the Property, and treat the Reservation in accordance with the Cancellation Policy.

Property access credentials, including codes or keys, shall be provided only upon successful completion of verification and Agreement execution. Guests must maintain the confidentiality and security of all access credentials and shall not provide access to unauthorized individuals. Small Stays reserves the right to impose additional charges for loss, misuse, or unauthorized sharing of access credentials.

Guests agree to comply with all published House Rules, which are incorporated into the applicable Short-Term Rental or Extended Stay Agreement.

Cross-reference clarification: Completion of identity verification and guest screening is a required condition for Reservation confirmation under Section 6.

8. PERSONAL DATA & PRIVACY

Use of the Site and Services may require the submission of certain personal information, including, without limitation, name, email address, phone number, payment information, and identification data (“Personal Data”). While Users may browse the Site without submitting Personal Data, access to certain features, reservations, communications, or Services may require submission of Personal Data.

By accessing or using the Site or Services, Users and Guests consent to the collection, use, processing, and disclosure of Personal Data in accordance with Small Stays’ Privacy Policy, which is incorporated into these Terms by reference.

Personal Data may be used for purposes including, without limitation, processing Reservations, identity verification, fraud prevention, customer support, communications regarding Services, compliance with legal obligations, and improving platform functionality and user experience.

For information regarding data practices, rights, consent management, and requests for access, correction, or deletion of Personal Data, please refer to the Privacy Policy. Requests regarding Personal Data will be handled in accordance with applicable law and the Privacy Policy.

By making a Reservation, accessing the Site, or occupying a Property, the User or Guest expressly consents to the collection, processing, storage, and disclosure of Personal Data as necessary to provide the Services, verify identity, prevent fraud, ensure safety, comply with legal obligations, enforce these Terms, and manage Reservations, in accordance with the Privacy Policy and applicable law.

9. FEES

All fees and charges related to a Reservation are charged upfront at the time of booking. Guests will have the opportunity to review and accept all applicable charges prior to payment. Refund eligibility and timing are governed exclusively by the applicable Cancellation Policy.

The service fee is separate from other reservation charges and is non-refundable under all circumstances, except as required by law.

Reservations are confirmed only once full payment has been successfully processed, the Guest has completed all required identity verification and screening, and all relevant rental agreements have been executed.

The total price of a Reservation may include the nightly rate, applicable taxes, and any disclosed fees, including, without limitation, cleaning fees, pet fees (if applicable), or additional service charges.

10. PRICING

Small Stays reserves the right to determine and adjust pricing for Reservations and Services, including applicable taxes, fees, surcharges, or other charges, at any time prior to booking. Pricing may vary based on location, length of stay, demand, seasonality, availability, or other operational factors.

While Small Stays makes reasonable efforts to keep pricing information accurate and current, pricing is not guaranteed until a Reservation is confirmed and payment is successfully processed. Prices displayed on the Site or affiliated platforms may change without prior notice before booking.

Small Stays may, in its sole discretion, offer promotional pricing, discounts, or special offers from time to time. Unless expressly stated otherwise, promotional offers do not apply retroactively, are non-transferable, and do not apply to existing or previously confirmed Reservations.

All pricing changes apply prospectively and do not affect confirmed Reservations, except where required by applicable law.

11. TAXES

Certain local governmental authorities may require Small Stays to collect and remit occupancy taxes. These taxes may be calculated based on a percentage of the prices set by Small Stays, a fixed daily amount, or another method prescribed by local regulations.

Sales and use tax, VAT, local hotel occupancy tax, tourist tax, city tax, lodging tax, and any other applicable indirect taxes (collectively, “Taxes”) may apply to amounts charged for our Services and/or Properties. The total Tax amount may vary based on location, length of stay, and applicable law. Taxes are charged upfront and included in the total reservation cost.

All Taxes collected are non-refundable, including in the event of cancellations, verification failures, no-shows, early departures, or unused nights, except where required by law.

Guests are responsible for all applicable Taxes associated with their Reservation unless expressly stated otherwise.

12. CURRENCY

All fees and charges are processed in U.S. dollars (USD) unless otherwise stated. Any currency conversion displayed for convenience is indicative only and not binding. Exchange rates may be updated periodically and may include processing margins or fees imposed by payment processors. Small Stays is not responsible for any differences between indicative exchange rates and the final rate applied by a Guest’s bank or card issuer.

13. PAYMENT DISPUTES & CHARGEBACKS

Guests agree to contact Small Stays directly to resolve any billing questions or concerns before initiating a chargeback or payment dispute with a payment provider.

Unauthorized or unjustified chargebacks may result in cancellation of current or future Reservations, restriction from future bookings, and recovery of any costs, fees, or losses incurred by Small Stays in connection with the dispute, to the extent permitted by law.

14. NO SHOWS

For purposes of these Terms, a “no-show” occurs when a Guest fails to check in on the scheduled arrival date without submitting a valid cancellation in accordance with the Small Stays Cancellation Policy. No-show Reservations are non-refundable.

Repeated no-shows or a pattern of excessive cancellations may result in restrictions on the Guest’s ability to make future Reservations, at the sole discretion of Small Stays.

15. CANCELLATIONS

All Reservations are subject to Small Stays’ Cancellation Policy, which is incorporated by reference and forms a binding part of the agreement between Small Stays and the Guest.

Guests must complete all required identity verification, guest screening, and execution of the applicable Short-Term Rental or Extended Stay Agreement within the required timeframe. Failure to complete these requirements, refusal to participate, or submission of inaccurate or misleading information constitutes a material breach of this Agreement. Small Stays may cancel the Reservation and deny access to the Property in the event of such a breach. Refunds and retention of payments for verification failures are governed by the Small Stays Cancellation Policy.

All other cancellation rights, refund eligibility, amounts, and timelines are governed exclusively by the Small Stays Cancellation Policy.

16. OPERATIONAL CANCELLATIONS

Small Stays may cancel a Reservation due to operational circumstances, including property unavailability, maintenance, or safety concerns. Refunds for such cancellations are governed by the Small Stays Cancellation Policy.

Reservations canceled due to violations of these Terms, House Rules, or applicable law may not be eligible for a refund, as detailed in Section 30.

17. RESERVATION MODIFICATIONS

Requests to modify a Reservation, including changes to dates, length of stay, guest details, or other booking information, are subject to availability and approval by Small Stays.

Approved modifications may result in changes to pricing, fees, Taxes, or other charges based on the modified Reservation details. Any additional amounts due must be paid in full at the time the modification is confirmed.

Modification requests made within timeframes governed by the Cancellation Policy may be treated as cancellations, in whole or in part, and applicable cancellation terms may apply. Approval of a modification does not alter or waive the Cancellation Policy unless expressly stated in writing by Small Stays.

Small Stays does not guarantee that modification requests can be accommodated. Failure to approve or complete a requested modification does not entitle a Guest to a refund, except as expressly provided in the applicable Cancellation Policy.

18. SECURITY DEPOSIT

All Reservations require a refundable security deposit, which will be disclosed prior to booking and may be collected separately from the reservation total. The security deposit is separate from reservation charges and is not applied toward cancellation fees, forfeited amounts, or other non-refundable charges unless expressly agreed in writing. Verification failures or pre-check-in cancellations do not reduce the refundable portion of the security deposit.

Guests are responsible for the care, condition, and proper use of the Property. Any damage, theft, loss, or destruction must be reported promptly; failure to report may result in additional charges. The security deposit is intended to cover property damage, missing or stolen items, excessive wear, violations of these Terms or House Rules, unauthorized occupancy, non-standard cleaning, or other costs arising from the stay.

Following checkout and a standard inspection, any unused portion of the security deposit will be refunded within 24–48 hours, unless additional time is reasonably required for assessment. Small Stays may deduct all or part of the deposit to cover applicable costs, and if damages exceed the deposit, the Guest remains responsible for the balance. The assessment or return of the security deposit does not limit Small Stays’ right to pursue additional remedies or recover additional damages as permitted by law.

19. CHECK-IN / CHECK-OUT / HOLDOVER

Standard check-in and check-out times are disclosed at booking or in the check-in instructions. Early check-in or late check-out may be permitted only with prior written approval and may be subject to additional fees.

Guests must vacate the Property by the designated check-out time. Failure to do so without authorization may result in additional charges, including, without limitation, an hourly holdover fee disclosed at booking or in the check-in instructions, and does not create any right to continued occupancy.

If a Guest overstays past the designated check-out time by more than two (2) hours, Small Stays reserves the right to enter the Property, remove any belongings, change locks or access codes, and take any further action necessary to regain possession. The Guest may be liable for any associated costs, including additional fees of up to 150% of the daily rate per day (full or partial) of overstay, as well as other related damages, fees, or expenses incurred, including loss of subsequent reservations or costs for alternative accommodations.

Guests are responsible for following check-out instructions provided via email and may contact the phone number included in those instructions with any questions. Unauthorized holdover occupancy may also be treated as trespass to the extent permitted by law.

20. PROPERTY USE & GUEST CONDUCT

Properties managed by Small Stays are provided solely for temporary lodging purposes. Guests may not use any Property for commercial purposes, events, parties, or any unlawful activity.

Each Property is subject to property-specific rules, policies, instructions, and restrictions provided by Small Stays prior to or during the Reservation, including, without limitation, rules regarding noise, occupancy, pets, smoking, parking, trash, safety, and use of Amenities (collectively, the “House Rules”).

The House Rules are incorporated into these Terms by reference and form a binding part of the agreement between Small Stays and the Guest. Guests agree to review, comply with, and ensure compliance with all House Rules throughout the Reservation period.

Only the Guest(s) disclosed at the time of booking may occupy or access the Property. Guests are responsible for the conduct of all occupants, visitors, and invitees during the Reservation period.

Guests may not sublease the Property, create duplicate listings, or otherwise offer the Property to third parties. Any such activity is strictly prohibited.

Guests must comply with all applicable laws, these Terms, and the House Rules throughout the Reservation period.

Excessive noise, disturbances, unauthorized gatherings, damage to the Property, or violations of these Terms or the House Rules may result in additional charges, immediate termination of the Reservation, removal from the Property, and/or forfeiture of any applicable security deposit, to the extent permitted by law.

21. CLEANING & HOUSEKEEPING

Small Stays LLC and/or its authorized representatives may perform cleaning services at a Property as reasonably required before, during, or after a Reservation.

A standard cleaning fee is charged upfront and included in the total reservation cost. This fee covers standard turnover cleaning following checkout and does not include cleaning required due to conditions exceeding ordinary and reasonable use of the Property during the Reservation period.

Guests are responsible for maintaining the Property in good condition and returning it in the same condition at checkout.

If the Property requires cleaning or remediation beyond standard turnover due to conditions exceeding normal use, Small Stays may assess additional cleaning or remediation charges. Such charges may be deducted from the security deposit or invoiced separately. To the extent such charges exceed the amount of the security deposit, the Guest remains fully responsible for the outstanding balance.

If, upon check-in, a Property is found to be materially unclean, the Guest must notify Small Stays immediately upon discovery so that the issue may be addressed in a timely manner. Failure to provide prompt notice may limit or waive any claim related to cleanliness or condition.

22. MAINTENANCE

Small Stays LLC and/or its authorized representatives may perform maintenance, repairs, inspections, or servicing at a Property as reasonably required before, during, or after a Reservation, including to address safety, operational, or compliance concerns.

If, upon check-in, any essential items or systems at a Property (including utilities or building systems) are not functioning properly, the Guest must notify Small Stays immediately upon discovery so that the issue may be addressed in a timely manner. Failure to provide prompt notice may limit or waive any claim related to condition, functionality, or service.

Small Stays does not guarantee uninterrupted operation of utilities, building systems, or services provided or controlled by third parties, including but not limited to Wi-Fi, HVAC, elevators, or water and power service. Temporary interruptions, delays, or reduced functionality resulting from maintenance, repairs, safety considerations, weather events, or third-party service outages do not constitute a breach of these Terms and do not entitle the Guest to any refund, discount, or credit, except as required by applicable law.

23. RIGHT OF ENTRY & EMERGENCIES

Small Stays LLC and/or its authorized representatives may enter a Property without prior notice in the event of an emergency or other urgently necessary situation, including but not limited to circumstances involving imminent safety risks, damage prevention, required maintenance or repairs, suspected violations of these Terms, or compliance with applicable local, state, or federal law.

In non-emergency situations, Small Stays will make reasonable efforts to notify the Guest in advance and, where practicable, obtain consent prior to entering the Property. Such entry may include access for maintenance, repairs, inspections, cleaning, compliance checks, or to address issues reported by the Guest or reasonably suspected by Small Stays.

Nothing in this section limits Small Stays’ right to access a Property as required by law or to protect the safety, property, or rights of Small Stays, Guests, neighbors, or third parties.

24. SECURITY, MONITORING & SMART DEVICES

To promote safety, prevent unauthorized activity, and protect Properties, Small Stays may employ security and monitoring technologies at certain Properties.

Such technologies may include, without limitation, smart locks, exterior security cameras, noise monitoring devices, and property management or building security systems. These devices are used solely for safety, security, operational integrity, and compliance purposes.

No recording devices are installed inside the living spaces of any Property. Interior areas, including bedrooms, bathrooms, and living areas, are not monitored or recorded under any circumstances.

Exterior cameras, where present, are positioned in publicly visible areas only (e.g., building entrances or exterior walkways) and are not intended to monitor private activity.

Noise monitoring devices, where used, do not record audio and are designed solely to measure sound levels for the purpose of detecting excessive noise or potential disturbances. Such devices do not capture conversations or personally identifiable audio content.

By making a Reservation and occupying a Property, Guests acknowledge and consent to the presence and use of such devices, where applicable, in accordance with these Terms, applicable law, and Small Stays’ Privacy Policy.

Tampering with, disabling, covering, or otherwise interfering with any security or monitoring device is strictly prohibited and may result in immediate termination of the Reservation, forfeiture of the security deposit, additional charges, and/or removal from the Property.

25. PETS

Pets are permitted only where expressly authorized by Small Stays and subject to all disclosed pet policies and House Rules applicable to the Property.

Guests are solely responsible for any damage, cleaning, remediation, or additional costs arising from the presence of pets during the Reservation period. Unauthorized pets may result in additional charges, forfeiture of the security deposit, and/or immediate termination of the Reservation.

26. MAXIMUM OCCUPANCY & VISITORS

Guests must comply with all maximum occupancy limits and visitor policies disclosed at booking or in the applicable House Rules.

The Guest is solely responsible for the conduct of all occupants, visitors, and invitees during the Reservation period. Failure to disclose additional occupants or comply with occupancy limits may result in additional charges, forfeiture of the security deposit, and/or immediate termination of the Reservation.

The Guest remains fully liable for the actions, conduct, and omissions of all occupants, visitors, and invitees as if they were the Guest.

27. AMENITIES & COMMON AREAS

Certain Properties may provide access to shared or on-site amenities, which may include, without limitation, pools, hot tubs, fitness centers, gyms, laundry facilities, parking areas, or other common areas (“Amenities”).

Amenities are provided solely for Guest convenience. Availability, functionality, and access are not guaranteed and may be limited, restricted, suspended, or unavailable due to maintenance, repairs, safety concerns, building rules, operational requirements, or circumstances beyond Small Stays’ control.

Certain Amenities may be owned, operated, maintained, or controlled by third parties, including property owners, homeowners’ associations, or building management. Small Stays does not control such Amenities and is not responsible for their operation, availability, or condition. Guests are not entitled to refunds, credits, or discounts due to unavailability or limited access to any Amenities.

Use of Amenities is at the Guest’s sole risk. Guests are responsible for complying with all posted rules, safety instructions, and applicable laws, and for supervising minors at all times while using any Amenity.

To the fullest extent permitted by law, Guests voluntarily assume all risks associated with the use of Amenities, including risks arising from conditions, maintenance, third-party operation, or the actions of other users. Small Stays disclaims all liability for any injury, damage, loss, or claim arising from the use of Amenities, except as may be required by applicable law.

28. LEFT BEHIND ITEMS

Small Stays is not responsible for any personal property left at a Property. Any recovery, storage, or shipment of such items is provided solely as a courtesy and at the Guest’s expense and risk. Small Stays shall not be liable for any loss, damage, or delay in returning personal property.

29. RIGHT TO REFUSE SERVICE

Small Stays reserves the right, in its sole discretion and to the extent permitted by law, to refuse service, deny occupancy, limit access, or cancel any Reservation at any time for reasons including, but not limited to, eligibility concerns, payment issues, suspected misuse, non-compliance with these Terms, or safety and security considerations.

Nothing in these Terms creates an obligation for Small Stays to provide accommodations to any particular individual, group, or entity.

30. TERMINATION / REMOVAL / EVICTION

Small Stays may, in its sole discretion and to the extent permitted by law, terminate access to the Site, cancel a Reservation, or require the immediate removal of a Guest from a Property if the Guest violates these Terms, House Rules, applicable law, or otherwise creates a safety, security, or operational risk.

Upon termination or eviction, the Guest’s right to occupy the Property immediately ceases. Refunds shall not be provided except as required by applicable law. All obligations accrued prior to termination—including payment obligations, indemnification, and dispute resolution—survive termination.

31. PLATFORM ACCURACY, INTERPRETATION, AND CORRECTION

Small Stays makes reasonable efforts to ensure that information displayed on the Site and any affiliated booking platforms is accurate and current. However, Small Stays does not warrant the accuracy, completeness, or timeliness of any content, including, without limitation, property descriptions, availability, pricing, amenities, images, layouts, furnishings, or specifications. Certain details are approximate and provided for convenience only. Availability, pricing, and features may change due to operational, technical, or third-party factors.

Small Stays reserves the right, in its sole discretion and to the extent permitted by law, to correct errors, omissions, inaccuracies, or outdated information at any time, including after a Reservation is made. Small Stays may also interpret, clarify, or resolve any ambiguities or inconsistencies in these Terms, the Cancellation Policy, or any other policies or information provided on the Site. This includes, without limitation, information related to fees, taxes, refunds, security deposits, or Reservations. Guests acknowledge that such corrections, clarifications, or interpretations are binding and enforceable to the fullest extent permitted by law.

32. THIRD-PARTY SERVICES & LINKS

The Site may contain links to, integrate with, or reference third-party websites, platforms, tools, or services that are not owned or controlled by Small Stays, including, without limitation, payment processors, identity verification providers, booking platforms, website hosting services, analytics providers, or customer communication tools (“Third-Party Services”).

Third-Party Services are provided solely for convenience. Small Stays does not control, endorse, guarantee, or assume any responsibility for the content, policies, availability, security, functionality, or practices of any Third-Party Services.

Use of any Third-Party Services is subject to the terms, conditions, and privacy policies of the applicable third party. Small Stays shall not be liable for any loss, damage, interruption, error, or other issue arising from or related to your use of or reliance on any Third-Party Services, including, without limitation, outages, service failures, or data handling practices, to the fullest extent permitted by law.

Links to Third-Party Services do not constitute an endorsement, recommendation, or warranty by Small Stays.

33. SITE AVAILABILITY & CHANGES TO SERVICES

Small Stays may modify, suspend, discontinue, or restrict access to the Site or any portion of the digital Services at any time, with or without notice, including for maintenance, updates, operational reasons, security concerns, or circumstances beyond Small Stays’ control.

The Site and Services may be unavailable, interrupted, delayed, or limited from time to time due to maintenance, technical issues, third-party service outages, telecommunications failures, internet disruptions, or other causes.

Clarification: Modifications to the Site or digital Services do not affect the Services provided at any Property, which are governed by Section 2.

To the fullest extent permitted by law, Small Stays shall not be liable for any unavailability, interruption, delay, or inability to access the Site or digital Services, or for any resulting loss, damage, or inconvenience. Nothing in this section limits any rights or remedies that cannot be excluded or limited under applicable law.

34. INTELLECTUAL PROPERTY & PLATFORM RIGHTS

The Site, Services, and all associated content, including text, images, graphics, branding, logos, layouts, and design elements (collectively, “Platform Content”), are owned by or licensed to Small Stays or its third-party providers and are protected under applicable intellectual property laws.

Subject to these Terms, Small Stays grants Users and Guests a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Platform Content solely for personal, non-commercial purposes related to making, managing, or completing a Reservation.

Any unauthorized use, reproduction, distribution, modification, or other exploitation of the Platform Content is strictly prohibited and may result in termination of access, legal action, and any other remedies available under law.

Section 30

35. PROHIBITED CONDUCT

Users and Guests agree to use the Site, Services, and Properties solely for lawful purposes and in compliance with these Terms, applicable law, and any applicable House Rules.

Without limitation, Users and Guests shall not:

Use the Site, Services, or Properties for any unlawful, fraudulent, deceptive, or unauthorized purpose
Interfere with, disrupt, damage, or impair the operation, security, or integrity of the Site, Services, or any Property
Attempt to gain unauthorized access to systems, networks, accounts, data, or devices
Introduce malware, viruses, malicious code, or other harmful software
Misrepresent identity, booking details, occupancy information, or payment information
Use the Services or Properties for commercial purposes other than permitted Reservations
Sublease, re-list, duplicate listings, or otherwise offer any Property to third parties
Circumvent or attempt to bypass fees, screening, identity verification, occupancy limits, security measures, or monitoring systems
Engage in conduct that violates applicable law, these Terms, or the House Rules

Violation of this Section may, to the fullest extent permitted by law, result in one or more of the following actions:

Cancellation of current or future Reservations without refund
Removal from a Property
Forfeiture of security deposits
Assessment and collection of additional charges, damages, costs, or fees
Suspension or termination of access to the Site or Services
Enforcement of available legal remedies

Nothing in this Section limits Small Stays’ rights under Sections governing termination, limitation of liability, indemnification, dispute resolution, or recovery of damages.

36. DISCLAIMERS

The Site, Services, Properties, and Amenities are provided on an “AS IS” and “AS AVAILABLE” basis, to the fullest extent permitted by applicable law.

Small Stays makes no representations or warranties of any kind, express or implied, regarding the Site, Services, Properties, or Amenities, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, non-infringement, accuracy, reliability, or availability.

Without limiting the foregoing, Small Stays does not warrant that:

The Site or Services will be uninterrupted, timely, secure, or error-free;
Access to any Property, Amenity, utility, system, or service will be continuous or available at all times;
Any content, descriptions, images, pricing, or information provided on the Site or affiliated platforms will be accurate, complete, or current; or
Defects, errors, or interruptions will be corrected.

Use of the Site, Services, Properties, and Amenities is at the Guest’s own risk, except to the extent such risk cannot be disclaimed under applicable law.

Nothing in this Section limits or affects Small Stays’ rights under Sections governing termination, limitation of liability, indemnification, dispute resolution, or recovery of damages, all of which remain fully enforceable.

37. EXTERNAL CONDITIONS

Small Stays is not responsible for conditions outside its reasonable control, including, without limitation, weather events, construction, noise, neighboring activity, pests, wildlife, or the presence or actions of third parties in surrounding areas.

To the fullest extent permitted by law, Guests are not entitled to refunds, credits, or other compensation for issues arising from such external conditions.

38. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Small Stays shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including, without limitation, loss of profits, loss of use, loss of data, or loss of enjoyment, arising out of or relating to the use of the Site, Services, Properties, or Amenities, even if Small Stays has been advised of the possibility of such damages.

Use of any Property or Amenity is at the Guest’s sole risk. To the fullest extent permitted by law, Small Stays’ total aggregate liability for any claim arising out of or relating to a Reservation, the Services, or a Guest’s stay shall not exceed the total amount actually paid by the Guest for the applicable Reservation.

Some jurisdictions do not allow the exclusion or limitation of certain damages; accordingly, the foregoing limitations shall apply only to the extent permitted by applicable law.

39. INDEMNIFICATION

To the fullest extent permitted by applicable law, the Guest agrees to indemnify, defend, and hold harmless Small Stays, its members, managers, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

the Guest’s Reservation, occupancy, use of a Property, or conduct during the Reservation period;
any violation of these Terms, the House Rules, or any applicable law or regulation;
any act or omission of the Guest or the Guest’s occupants, visitors, or invitees; or
any damage to persons or property caused in connection with the Guest’s stay.

This indemnification obligation shall not apply to the extent a claim arises directly from Small Stays’ gross negligence or willful misconduct, except to the extent such limitation is prohibited by law.

The obligations under this Section survive the completion, expiration, or termination of the Reservation and these Terms.

40. FORCE MAJEURE

Small Stays shall not be liable for any failure or delay in performance under these Terms arising from events beyond its reasonable control, including, without limitation: acts of God, natural disasters, severe weather, fires, floods, earthquakes, governmental actions, public health emergencies, pandemics, utility or service interruptions, labor disputes, building emergencies, or other force majeure events.

To the fullest extent permitted by law, such events do not entitle the Guest to refunds, credits, or other compensation, except as expressly required by applicable law.

41. GOVERNING LAW DISPUTE RESOLUTION & ARBITRATION

Governing Law – These Terms of Use shall be governed by the laws of the State of Florida and applicable federal law, without regard to conflict of law provisions. Any controversy, dispute, claim, or cause of action arising out of or related to these Terms, including the interpretation or enforceability of this arbitration clause, shall be resolved exclusively through binding arbitration, except where arbitration is unavailable or unenforceable. In such case, exclusive jurisdiction and venue shall lie in the state or federal courts located in Miami, Florida.

Pre-Arbitration Dispute Resolution – Before initiating arbitration, a party must provide written notice (“Notice”) to the other party describing the nature of the dispute, the basis for the claim, and the relief sought (“Demand”), sent by email with delivery receipt requested to info@small-stays.com. The parties shall meet and confer in good faith within thirty (30) days (or longer if mutually agreed) to attempt resolution. If unresolved, either party may initiate arbitration.

Arbitration – Disputes unresolved through pre-arbitration procedures will be resolved by binding arbitration administered by National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures (“NAM Rules”), as modified by these Terms. Arbitration is conducted before a neutral arbitrator in Miami, Florida, or by video conference at the claimant’s election. Arbitrators may award the same remedies available in court. By agreeing to these Terms, parties waive the right to trial by jury and participation in class or representative actions.

Exceptions – This Section does not limit the right to: (i) seek injunctive relief in aid of arbitration; or (ii) file an individual claim in small claims court within that court’s jurisdiction. The class action waiver remains in effect for small claims proceedings.

Arbitration Process – The arbitrator has exclusive authority to interpret, apply, and enforce this arbitration agreement. If any dispute is deemed non-arbitrable, parties consent to exclusive jurisdiction in Miami, Florida courts. Arbitration decisions shall be reasoned and in writing, and all proceedings are confidential except as required by law or to enforce the award.

Fees & Cost Allocation – The claimant pays NAM’s Initial Administrative Fee. For claims ≤ $15,000, arbitration may proceed solely on documents. Frivolous or improper claims may require reimbursement of fees per NAM Rules. Costs are shared equally unless otherwise required by law; each party bears its own attorneys’ fees except as law or NAM Rules provide.

INDIVIDUAL CLAIMS & CLASS ACTION WAIVER – Claims must be brought individually, not as part of a class or representative proceeding. The arbitrator cannot consolidate multiple claims or preside over representative or class proceedings. Class-wide relief is prohibited.

Enforceability – If any portion of this arbitration clause, including the class action waiver, is found unenforceable, the remainder of this Section remains in effect to the fullest extent permitted by law.

42. TERMS OF USE MODIFICATIONS

Small Stays may update or revise these Terms at any time. Changes apply prospectively only and do not alter the terms governing a confirmed Reservation, except as required by law. Continued use of the Site, Services, or occupancy of a Property after the effective date of updated Terms constitutes acceptance of the revised Terms for all future use and Reservations.

43. MISCELLANEOUS

These Terms, together with the Privacy Policy and any incorporated policies or House Rules, constitute the entire agreement between the parties and supersede all prior agreements.

Failure to enforce any provision shall not constitute a waiver. Ambiguities shall not be construed against Small Stays. Provisions relating to arbitration, limitation of liability, indemnification, and dispute resolution survive termination.

44. SEVERABILITY

If any provision of these Terms is determined to be invalid, unenforceable, or illegal, the remaining provisions shall remain in full force and effect.

For questions or notices regarding these Terms, contact Small Stays at: info@small-stays.com (Subject: “Terms of Use”).

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