CANCELLATION POLICY | Small Stays

Cancellation Policy

Last Updated: November 11, 2024

We understand that circumstances may change, so we aim to provide flexibility while ensuring a fair process for all. Please take a moment to review our cancellation policies, which outline the terms and conditions for canceling your reservations. By confirming your booking, you agree to the terms below.

Refunds are subject to the policy in place at the time of booking.

RESERVATION CONFIRMATION

For purposes of this policy, “Reservation Confirmation” refers to the moment your booking is officially confirmed by Small Stays, which occurs once payment has been processed and accepted. All cancellation timeframes and refund eligibility are calculated from this date and time.

SERVICE FEE

The service fee covers booking processing, administrative costs, and platform maintenance. This fee is non-refundable under all cancellation scenarios.

1. NO-SHOW

Guests who fail to check in by 12:00 PM (local time) on the scheduled check-in date without prior notice will be considered a no-show. No-shows will be charged the full reservation amount and will not be eligible for any refund.

2. REFUND PROCESSING

All refunds will be processed to the original payment method within 7-10 business days after cancellation is confirmed. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

3. RIGHT TO CANCEL OR MODIFY

Small Stays reserves the right to cancel or modify any reservation due to unforeseen circumstances such as maintenance issues, safety concerns, or other operational reasons. In such cases, guests will be notified promptly and offered a full refund or alternative accommodations whenever possible.

4. FORCE MAJEURE

Small Stays is not responsible for cancellations or changes caused by events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, or other emergencies. In such cases, cancellations and refunds will be handled on a case-by-case basis.

STANDARD CANCELLATIONS

Full Refund: In order to receive a full refund, you must cancel your reservation within 48 hours of booking confirmation and at least 14 days prior to the scheduled check-in date.

50% Refund: If you cancel your reservation between 7 and 14 days prior to check-in, you will be eligible for a 50% refund of the nightly rate, along with a full refund of the cleaning fee.

Non-Refundable: Cancellations made less than 7 days prior to check-in, early departures, or any unused portion of the stay, including those overlapping with existing bookings, will be charged in full and are non-refundable.

EXTENDED STAY CANCELLATIONS

Full Refund: In order to receive a full refund, you must cancel your reservation within 24 hours of your reservation confirmation and before signing the Extended Stay Agreement. Once the Extended Stay Agreement is signed, you will no longer be eligible for a full refund.

25% Refund: If you cancel your reservation after signing the Extended Stay Agreement and at least 7 days before check-in, you will receive a 25% refund of the reservation total and a full refund of the cleaning fee.

Non-Refundable: Early departures, cancellations, or any unused portion of the stay, including those overlapping with existing bookings, will be charged in full and are non-refundable.

MULITPLE CANCELLATIONS

Cancellations are limited to three within a 12-month period per guest, under the conditions outlined above. After this, no further cancellations will be eligible for a refund.

5. CANCELLATION POLICY MODIFICATIONS

We may update this Cancellation Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. When updates are made, the revised policy will be posted on this page, with the date of the most recent modification indicated at the top.

We encourage you to review this page regularly to stay informed about our current cancellation terms. Any changes to this Cancellation Policy will take effect immediately upon posting, unless otherwise stated.

If you have any questions or concerns about updates to this policy, please contact the company at: info@small-stays.com with "Cancellation Policy” in the subject line of your email.

By continuing to make bookings with Small Stays after the updated Cancellation Policy is posted, you accept and agree to the revised terms. If you do not agree with the changes, you may discontinue use of our services.