Cancellation Policy

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Last Updated: January 7, 2026

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We understand that circumstances may change, so we aim to provide flexibility while ensuring a fair process for all. Please review this Cancellation Policy, which outlines the terms and conditions for canceling your reservations and issuing refunds.

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Cancellation and refund rights depend on the type of Reservation booked. Short-Term Reservations are governed by this Cancellation Policy. Extended Stay Reservations are governed by this Cancellation Policy and any executed Extended Stay Agreement, which controls in the event of a conflict.​​​​​​

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THE FOLLOWING GENERAL TERMS APPLY TO ALL RESERVATION TYPES AS DEFINED IN THE TERMS OF USE.

 

SERVICE FEE / The service fee covers booking processing, administrative costs, and platform maintenance. This fee is non-refundable under all cancellation scenarios.

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NO-SHOW

Guests who fail to arrive on the scheduled check-in date without prior notice or cancellation will be considered a “no-show.” In such cases, the reservation will be canceled, and no refund will be issued. The full amount of the reservation may be retained.

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No-show determinations and related consequences are enforced in accordance with our Terms of Use and may impact a guest’s eligibility for future bookings.

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THIS NO-SHOW PROVISION DOES NOT APPLY WHERE A RESERVATION IS CANCELED BY SMALL STAYS FOR REASONS UNRELATED TO GUEST CONDUCT, ELIGIBILITY, OR COMPLIANCE, IN WHICH CASE REFUND HANDLING IS GOVERNED BY THIS CANCELLATION POLICY AND THE TERMS OF USE.

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​​​​​​MULTIPLE CANCELLATIONS

Guests are allowed up to three (3) reservations within any rolling 12-month period under the conditions outlined above. After the third cancellation, guests will no longer be eligible for a refund on future cancellations but may continue to make bookings and cancel reservations.

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REFUND PROCESSING​

Refunds are initiated by Small Stays promptly to the original payment method once a cancellation is confirmed. Depending on your financial institution or payment provider, it may take up to 7–10 business days for the refund to appear on your account. If you do not see the refund reflected within 14 business days, please contact us at info@small-stays.com.

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This refund timing applies to reservation charges only and does not apply to the return of security deposits, which are governed separately under the Terms of Use.

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SHORT-TERM RESERVATION CANCELLATIONS

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FULL REFUND / In order to receive a full refund, you must cancel your reservation within 24 hours of booking confirmation and at least 14 days prior to the scheduled check-in date.​

 

50% REFUND /​ If you cancel your reservation between seven (7) and fourteen (14) days prior to check-in, you will be eligible for a 50% refund of the nightly rate, along with a full refund of the cleaning fee.​​

 

​Cancellations made less than 7 days prior to check-in, early departures, or any unused portion of the stay, will be charged in full and are non-refundable.​​

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EXTENDED STAY RESERVATION CANCELLATIONS​

 

FULL REFUND / ​In order to receive a full refund, you must cancel your reservation within 24 hours of your reservation confirmation and before signing the Extended Stay Agreement. Once the Extended Stay Agreement is signed, you will no longer be eligible for a full refund.

 

25% REFUND / ​If you cancel your reservation after signing the Extended Stay Agreement and at least 7 days before check-in, you will receive a 25% refund of the reservation total and a full refund of the cleaning fee. 

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After check-in, early departures or any unused portion of the stay are non-refundable and will be charged in full.

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